Return Policy

Thanks for shopping at HugSmart. If you are not entirely satisfied with your purchase, we’re here to help. To start the return process, please reach out to us at info@hugsmartpet.com.

Returns

HugSmart will happily receive returns within 30 days of you receiving your order.
To be eligible for a return, all returned products must be unused and in their original undamaged packaging.
All returns must be sent back with a complete Return Forms and  proof of purchase.
This policy only covers online orders made via www.hugsmartpet.com
Please allow 7 business days for returns to be processed.

Refunds

HugSmart will refund the value of your item (via the original form of payment) within 14 days of receiving and accepting the returned item in the same condition in which it was shipped.

Free Return Shipping

We will email you a prepaid return label that can be printed, placed on the returned package and dropped off at the post office.