We use Stripe to process our orders. We accept all major forms of credit and debit cards
Once your package ships you will receive an email with tracking information. If you still need help locating your dog’s package, you can reach out to the HugSmart team at email@example.com
No. Once your order has been placed, it can’t be modified or cancel. If needed, please contact us as soon as possible, we can cancel your order for you.
Absolutely yes. Please visit our Returns page and see how we can help you.
For customer in Canada and the US, please allow up to 5 business days from the shipment date to receive your order.
All pre-orders have their estimated delivery dates listed in the description. We make every effort to ensure that your pre-ordered items are delivered as quickly as possible.